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Mediation defined

Mediation is a method of conflict resolution in which, under the guidance of a mediator, participants resolve their conflict or problem. The essential characteristics of mediation are:

• the parties engage in a mutual conversation and they themselves are responsible for the outcome;
• the discussion is centered around the parties’ mutual interests;
• the mediator is in charge of the process and structures the conversation to promote a constructive conversation between the parties.

For more information see Pel 2008 , Referral to Mediation, Chapter 5 ‘Mediation’